Refund Policy
Last modified: September 2025
The present Refund Policy is incorporated into the Subscription Terms and constitutes their integral and inalienable part. Please read this Refund Policy carefully to know the terms and conditions regarding refund eligibility requirements, process, exceptions and limitations that may apply when you purchase subscription(s) on the Website.
Bear in mind that this Refund Policy does not address the rules applicable to refunds related to ARTA mobile app subscriptions that you may purchase either on the Apple App Store or on the Google Play Store. If you have purchased a subscription within the ARTA mobile app (either for iOS or Android) and want to request a refund, please follow the relevant rules and instructions outlined in this Apple support article available at https://support.apple.com/en-by/118223 or in Google Play’s Refund Policy available at https://support.google.com/googleplay/answer/2479637?hl=en.
The key rules applicable to refunds with respect to subscriptions purchased on the Website are the following.
Eligibility for Refund. As a general rule we do not provide refunds for subscriptions you purchased on the Website unless your right to a refund is conspicuously and imperatively prescribed by the law applicable in your jurisdiction. Therefore, we recommend you check the norms of applicable legislation covering your relevant rights to returns and refunds before making any refund request.
Additionally, before applying for a refund, you must ensure that your refund request does not fall within the scope of Refund exceptions and limitations specified below.
Refund exceptions and limitations. The refunds are not guaranteed, and the corresponding refund requests may not be satisfied in any the following circumstances:
- You changed your mind about subscription purchase made on the Website or decided to request a refund for a subscription due to personal reasons (these cases will serve as bases for denial of refund unless the laws applicable in your jurisdiction provide you with the right to withdraw from the purchase for any or no reason within a clearly established grace period after such purchase has been made);
- We have reasonable grounds to believe that you use ARTA Web in violation of the applicable Terms of Use or your use of ARTA Web and/or ARTA Web account is unauthorized;
- You submit a refund request for a particular subscription period after such subscription period has expired;
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For monthly and longer-term subscription periods: if you request a refund later than
14 (fourteen) days since you initially purchased a subscription on the Website or
since your subscription renewal for a new subscription period;
For weekly subscription periods: if you request a refund later than 7 (seven) days since your initial purchase of subscription on the Website or since your subscription renewal for a new subscription period;
We have reasonable grounds to believe based on the relevant evidence that your refund request is fraudulent and/or has no legal grounds. For example, we may deny your request for a refund if we detect that you actively used the ARTA Web after the purchase of a subscription on the Website, and there is no relevant evidence and confirmation that you experienced malfunctions, critical or major bugs using such ARTA Web. Refusals to provide refunds to actively engaged users in the absence of critical errors and bugs in the operation of ARTA Web are additionally substantiated by the fact that we incur significant costs associated with running the AI models that power ARTA Web.
All Refund exceptions and limitations specified above shall be interpreted and applied without prejudice to refund rights, the rights of withdrawal or other similar rights that should be mandatorily granted to you under applicable laws.
You should also bear in mind that if you make a refund request and it is approved, the refund will be issued only with respect to the subscription period in which the refund request was properly made.
Refund process. If you reasonably believe that you are eligible for a refund in accordance with applicable laws and the present Refund Policy, please send us a corresponding request through email or contact form available on the Website.
To ensure that your refund request is processed quickly and efficiently, you may be required to provide your name, email address, transaction details (date and amount), last 4 digits of the card, the proof of purchase (screenshot of the transaction/receipt) and a detailed explanation why you are requesting a refund. Additionally, after receiving your refund request we may ask you to provide additional information, such as further details about your subscription purchase and/or the relevant documentation, other evidence that supports your request and the right to receive a refund. After we receive all information necessary to proceed with your request, we will review it carefully and notify you of the approval or rejection of your refund within a reasonable period of time.
If your refund request is approved, such refund will be issued in the original form of payment. Note that once your request is approved, it may take some time for the refund to be processed and for the funds to be returned to your account. The processing time may vary depending on your financial institution and the applicable payment method.
Changes to the Refund Policy. We reserve the right to modify or update this Refund Policy at any time. Any changes shall be effective immediately upon posting the revised version of Refund Policy on the Website. It is your sole responsibility to review this Refund Policy periodically to stay informed of updates.
Contact Us. If you have any questions about this Refund Policy, please contact us through emails or contact form available on the Website.